A Study on Technology Innovation at Incheon International Airport: Focusing on RAISA

초록

Airports are implementing innovative technologies represented as Information and Communication Technologies (ICT) to prepare for increase of customer numbers and provide better experience in post-corona era. This study aims to explore the role of technologies recently introduced in airports and the benefits of such technology-driven transition. To achieve the purpose, this study focuses on technologies of robot, AI and service automation (RAISA) along service process from the perspective of airport customers. For the analysis, the best practice of airport in South Korea is selected and provide basic data for RAISA utilization. Through the case analysis, this study categorizes the core technologies utilized in airports and explores the advantages, for instance attaining process efficiency and providing customer convenience from RAISA. In conclusion, despite suffering from COVID-19 pandemic, it can be a possible opportunity to restructure and reorganize the airport service process through implementation of RAISA. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

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