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A comparative analysis of contactless e-service encounters in online platforms (OCT, 10.1007/s11628-024-00554-2, 2024)
- Lee, Sang M.;
- Hong, Soon Goo;
- Lee, Donhee
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WEB OF SCIENCE
0Citations
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0키워드
Retail service; Food service; Accommodation service; Priorities of e-service encounter activities; 3Ts (task e-tangible treatment); Analytic hierarchy process; QUALITY; EXPERIENCE
- 제목
- A comparative analysis of contactless e-service encounters in online platforms (OCT, 10.1007/s11628-024-00554-2, 2024)
- 저자
- Lee, Sang M.; Hong, Soon Goo; Lee, Donhee
- 발행일
- 2024-03
- 유형
- Correction
- 저널명
- Service Business
- 권
- 18
- 호
- 1
- 페이지
- 27 ~ 27