Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers’ Service Quality: SERVQUAL and SERVPERF

Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers’ Service Quality: SERVQUAL and SERVPERF
제목
Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers’ Service Quality: SERVQUAL and SERVPERF
제목 (타언어)
Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers’ Service Quality: SERVQUAL and SERVPERF
저자
HA HUNKOO
학회명
International Seminar on Current Research trends and Prospects of Transport and Logistics Field in Northeast Asia
학회 개최일
2012-11-29 ~ 2012-11-29