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The effect of CSR on Consumer Trust after Service Failure: Moderating Role of Controllability, Stability, and Severity of Service Failure
- 제목
- The effect of CSR on Consumer Trust after Service Failure: Moderating Role of Controllability, Stability, and Severity of Service Failure
- 저자
- DAECHUN AN
- 학회명
- 2016 기후변화와 지속가능혁신 국제컨퍼런스
- 학회 개최일
- 2016-06-29 ~ 2016-07-01