콜드체인 식품 3PL의 물류서비스품질이 화주기업의 성과에 미치는 영향: 협업의 매개효과 검증

초록

This study seeks to verify the relationship between logistics service quality and collaboration, which affects corporate performance, based on the findings of previous studies that connected logistics service quality of cold chain 3PL for food with corporate performance and on the assumption that logistics service quality is a key variable in predicting corporate performance. The objective of this study is to identify the effect of logistics service quality of cold chain 3PL for food on corporate performance of the shipper company. To this end, this study proposes the following research questions. First, does collaboration and logistics service quality of cold chain 3PL for food affect corporate performance of shipper companies? Second, does the logistics service quality of cold chain 3PL for food indirectly affect corporate performance of shipper companies through collaboration? Subjects of the survey were 300 employees of shipper companies in the cold chain 3PL for food industry, and survey data of 267 subjects were included in the final statistical analysis. Data analysis was performed using SPSS21 and AMOS21 statistics programs, and the measurement tool was a questionnaire consisting of questions related to logistics service quality, collaboration, and corporate performance. The key findings of these analyses are as follows. First, the logistics service quality of cold chain 3PL for food was found as having a positive effect on collaboration. Second, logistics service quality of cold chain 3PL for food was also found as having a positive effect on corporate performance. Third, collaboration was found as having a positive effect on corporate performance. Fourth, the direct channel of logistics service quality of cold chain 3PL for food on corporate performance and the indirect channel of logistics service quality on corporate performance through collaboration were found to be significant. For this reason, promoting collaboration and exploring ways to cooperate through smooth communication and understanding between cold chain 3PL for food and shipper companies in ways that can benefit both parties seem essential in improving corporate performance of shipper companies.

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