Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers' Service Quality: SERVQUAL and SERVPERF

제목
Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers' Service Quality: SERVQUAL and SERVPERF
저자
MINYOUNG PARK
학회명
International Seminar on Current Research Trends and Prospects of Transport and Logistics Field in Northeast Asia
개최지
Seoul
학회 개최일
2012-11-29 ~ 2012-11-29