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Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers' Service Quality: SERVQUAL and SERVPERF
- 제목
- Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers' Service Quality: SERVQUAL and SERVPERF
- 저자
- MINYOUNG PARK
- 학회명
- International Seminar on Current Research Trends and Prospects of Transport and Logistics Field in Northeast Asia
- 개최지
- Seoul
- 학회 개최일
- 2012-11-29 ~ 2012-11-29