Impact of Perception of Intelligent Information Technology (IIT) on IIT-Based Policy Decision-Making in the Public Sector: Moderating Effect of Social Capital

초록

Many governments have adopted information intelligent technology (IIT) policies to enhance efficiency and responsiveness. This study examines key factors influencing IIT-based decision making in Korean central and local governments. The research model includes perceived usefulness and risk of IIT, leaders’ and peers’ IIT, and social capital as moderators. Using quota sampling, regression analysis reveals that perceived usefulness, perceived risk, and leaders’ IIT positively affect decision making. While bonding social capital has no moderating effect, bridging social capital enhances the impact of peers’ IIT but weakens the effects of perceived risk and leaders’ IIT. These findings highlight the role of personal perception, social influence, and social capital in IIT adoption, offering insights for future digital governance research. © 2025 IGI Global. All rights reserved.

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