조직 내 임금 데이터 설계가 고객만족 및 이직률 감소에 미치는 영향 : TASTE FITNESS 사례를 중심으로

초록

Compensation plays an important role in increasing the satisfaction of organizational members and reducing turnover. A balanced approach including competitive base salary and performance-based compensation can meet the financial and psychological needs of members, creating more dedicated and satisfied organizational members. From this perspective, this study was conducted on the impact of trainers’ performance-based compensation system on customer satisfaction and turnover rate, focusing on TASTE FITNESS. TASTE FITNESS established differentiated compensation and performance-based compensation system based on performance-based compensation for each job group of counselors, managers, and trainers working within the organization, and confirmed that this led to the turnover rate of organizational members and customer satisfaction. However, a more efficient and satisfactory compensation system can be established by supplementing the stability of performance-based compensation, supporting the initial entry stage, diversifying performance-based compensation, and strengthening long-term performance-based compensation. This is an issue that should be considered not only by TASTE FITNESS but also by all similar industries

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